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Our Customer-Account Managers |
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Finally, one relationship can take care of your transport, billing and customer-service questions.
No more talking to one person in the Import Dept. for your import shipments, then another in the Export Dept. for your export shipments and a third person in the Domestic Dept. for your shipments to Denver and Miami.
Your Customer Account Manager knows the progress of all of your import, export and USA Ground orders.
No more being transferred from the Accounting Dept. to the Sales Dept. and back to the Customer Service Dept. just to resolve a billing mistake.
You have 2 Customer Account Managers to take care of you. Each has already been trained to understand your company's special requirements.
He/She follows the progress of each of your Pending Order from beginning to delivery, while sending you updates without you needing to ask.
Questions about air, ocean or USA Ground services ? Your C.A.M. can guide you.
Questions about an invoice we sent ? Your C.A.M. prepared it and can help you understand it.
Overcharged on an invoice ? Your C.A.M. can send you a Credit Note within the hour.
Your primary C.A.M. will be in contact with you most often. Your secondary C.A.M. will handle your needs whenever your primary C.A.M. is absent.
Customer-Account Managers
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